Privacy Policy – The Khwopa Ltd.

Effective Date: 27th September 2025

At The Khwopa Ltd., we respect and protect the privacy of our users, and we are committed to being transparent about how your personal data is used. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and make purchases.

By using our services and visiting our website, you consent to the practices outlined in this Privacy Policy. We may update this Privacy Policy from time to time, so please check back periodically for any changes.

WHO WE ARE

The Khwopa Ltd. (Company Number: NI732705) is the owner and operator of this website and is the data controller for any personal data collected through the website.

Our Contact Information:

PERSONAL DATA WE COLLECT

• Personal Information: Your name, email address, phone number, and delivery address.
• Payment Information: Details such as your billing address and payment card information, processed securely by our payment providers.
• Order History: Information related to past orders, such as items purchased, payment details, and delivery tracking.
• Other Information: Non-personal data such as browser type, IP address, and usage statistics to improve your experience on our site.

We never sell or rent your personal data to third parties for marketing purposes. We will only share your data with third parties in limited circumstances, such as with delivery services or payment processors, as necessary to fulfill your orders.

HOW WE USE YOUR PERSONAL DATA

• To process orders and fulfill contracts: We use your personal information to deliver the products you’ve ordered and to communicate with you about your purchase.
• To improve our services: We analyze your preferences to personalize and enhance your shopping experience.
• To provide customer service: We use your contact information to address your queries or complaints.
• To send promotional emails (with your consent): If you’ve opted in, we may send marketing emails about our products and promotions. You can unsubscribe from these emails at any time.

LEGAL BASIS FOR PROCESSING YOUR DATA

• Performance of a contract: Processing your orders and delivering products.
• Legitimate interests: Improving our website and services, fraud detection, and marketing activities.
• Consent: Sending marketing communications, which you can withdraw at any time.

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies to improve user experience, analyze website traffic, and personalize content. Cookies are small text files stored on your device when you visit our website. You can control cookie preferences via your browser settings.

• Analytics and performance tracking
• Targeted advertising
• User experience optimization

DATA SECURITY

We take the security of your personal data seriously. We use industry-standard encryption and secure payment processing systems to protect your information. However, no method of transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your personal data.

YOUR PRIVACY RIGHTS

• The right to access: You can request a copy of the personal data we hold about you.
• The right to rectification: If your data is incorrect or incomplete, you can request that we update it.
• The right to erasure: You can request that we delete your personal data, subject to certain conditions.
• The right to restriction of processing: You can request that we limit the way we process your data.
• The right to data portability: You can request to receive your data in a commonly used format to transfer to another service provider.
• The right to object: You can object to certain types of processing, including direct marketing.

CHILDREN’S PRIVACY

We do not knowingly collect personal data from individuals under the age of 16. If we become aware that we have inadvertently collected data from a child under 16, we will take steps to delete that data as soon as possible.

SHARING YOUR DATA WITH THIRD PARTIES

• Payment providers (e.g., PayPal, Stripe) to process transactions securely.
• Shipping and delivery partners (e.g., Royal Mail, DPD) to fulfill orders and deliver products.
• Third-party service providers that assist with our marketing, customer service, or analytics.

DATA RETENTION

We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy. If you have any concerns about data retention or want to request that we delete your personal information, please contact us.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, we will notify you by email. Please review this page periodically to stay informed about how we protect your privacy.