We hope you love your purchases from The Khwopa Ltd., but if you're not completely satisfied, we offer a clear and fair refund policy. Please review the following for all return and refund requests:
1. Returns Eligibility
- You must contact us within 7 days of receiving your order.
- Items must be unused, in the original packaging, and in resalable condition.
- Perishable goods, food products, and custom-made items are non-returnable unless faulty or damaged.
2. How to Return an Item
- Email us at [email protected] to notify us of your intention to return the item.
- We will provide you with return instructions and, if applicable, a prepaid return shipping label.
- Once we receive the returned item, we will inspect it to ensure it meets our return criteria.
3. Refunds
- Once your return is processed and approved, we will issue a refund to the original payment method.
- Refunds may take up to 7-10 business days to appear in your account, depending on your payment provider.
4. Faulty or Damaged Items
If your item is faulty or damaged upon arrival, please contact us immediately at [email protected]. We will arrange for a free return and provide you with a full refund or replacement, as preferred.
5. Exchanges
We do not offer direct exchanges. If you'd like a different product, please return the original item for a refund and place a new order.
6. Shipping Costs
- If the return is due to our error (e.g., incorrect or damaged items), we will cover the cost of return shipping.
- If you are returning an item due to a change of mind, the return shipping cost will be your responsibility.
